FAQ'S


HOW DO WE GET IN TOUCH WITH CUSTOMER SERVICE 

Get in touch with us at hello@thesmoothmove.co and we will respond to your enquiry within 24 hours.

WHAT PAYMENT METHODS DO WE TAKE

  • AfterPay 
  • Visa
  • Mastercard
  • Visa Debit
  • PayPal

WHAT COMES WITH MY NEW STRAIGHTENER

  • Cordless Straightener
  • Heat Proof Travel Pouch
  • USB charger 
  • User Manual 

WHAT CURRENCY WILL YOUR PROCESS MY ORDER IN

All of our products are processed in AUD.
 

WHAT IS YOUR REFUND POLICY

We are positive you will be happy with your new cordless straightener but if for some reason you aren’t we offer a 7 days refund policy. 

Postage is at your own cost and non-refundable on all returns. All items must be returned including cordless hair straighter, USB charging cord, heat proof travel pouch and box.

Please complete a refund request and submit to hello@thesmoothmove.co for pending approval.

Name: 
Address: 
Mobile number:
Email address:
Date of purchase (attach a photo/screenshot of your receipt if you have one):
Postage tracking number:

Please consider using trackable postage as we cannot reimburse for any lost returns.

If your item is faulty please complete the same process above. Include photos and a brief description and you may be eligible for an exchange.  


WHAT SIZE IS THE CORDLESS HAIR STRAIGHTENER?

Your straightener is a great compact size which can fit in your handbag for easy, accessible use.

Length - 21cm
Width - 1.3cm
Depth - 1.34cm


CAN I TAKE MY CORDLESS HAIR STRAIGHTENER ON A FLIGHT?

YES!! Your cordless hair straightener can be taken on flights. This rechargeable hair straightener battery has UL certificates, full Material Safety Data Sheet (MSDS) full test report, also tested and passed UNITED NATIONS "Recommendations on the TRANSPORT OF DANGEROUS GOODS" Manual of Tests and Criteria ST/SG/AC.10/11/Rev.6,38.3


WHAT ARE THE FINER DETAILS OF THE MINI STRAIGHTENER 

Plate Type: Titanium
Display: LCD
Power: 18W
Certification: CE FCC ROHS
Temperature: 160℃-180℃-200℃


HOW LONG WILL MY STRAIGHTENER LAST FOR UNTIL I HAVE TO CHARGE IT AGAIN?


Up to 40 minutes use in one charge!

 

WHAT TEMPERATURES DOES MY STRAIGHTENER GO TO?

3 HEAT SETTINGS GREAT FOR ALL HAIR TYPES:

160℃  180℃  200℃

Suitable for all hair types: fine, coloured, slightly wavy hair

Hair straightener with advanced instant heating technology, straight, curly or wavy, this styler does it all.

 

HOW AND WHERE CAN I CHARGE MY CORDLESS HAIR STRAIGHTENER

The cordless straightener is charged by a USB charger which can be connected to any USB port. 

We recommend to charge your cordless hair straightener over night for the best results.